Executives seeking to drive long-term value must change their mindset from using AI for incremental improvements, to significant operational shifts that can help them remain competitive

Percentage of leaders citing the benefits expected from implementing AI tools (assistants, agents, etc.) for their organisation as a whole

say greater efficiency or cost optimisation

87%

say better customer experiences or interactions

69%

say increased revenue or new revenue streams

64%

say faster time to market

62%

say improved product or service quality

61%

say greater efficiency or cost optimisation

87%

say better customer experiences or interactions

69%

say increased revenue or new revenue streams

64%

say faster time to market

62%

say improved product or service quality

61%

say greater efficiency or cost optimisation

87%

say better customer experiences or interactions

69%

say increased revenue or new revenue streams

64%

say faster time to market

62%

say improved product or service quality

61%

say greater efficiency or cost optimisation

87%

say better customer experiences or interactions

69%

say increased revenue or new revenue streams

64%

say faster time to market

62%

say improved product or service quality

61%

MIT Technology Review 2024