Many forms of first-party misuse fall outside of merchants’ control

Attempt to obtain

free goods or services

58%

Transaction or

descriptor confusion

47%

Family fraud

40%

Transaction

amount confusion

40%

Wanting to return goods

past the return period

36%

Attempt to obtain

free goods or services

58%

Transaction or

descriptor confusion

47%

Family fraud

40%

Transaction

amount confusion

40%

Wanting to return goods

past the return period

36%

Attempt to obtain free goods or services

58%

Transaction or descriptor confusion

47%

Family fraud

40%

Transaction amount confusion

40%

Wanting to return goods past the return period

36%

Attempt to obtain free goods or services

58%

Transaction or descriptor confusion

47%

Family fraud

40%

Transaction amount confusion

40%

Wanting to return goods past the return period

36%