Main areas for improvement in managing ecommerce fraud according to merchants worldwide in 2023 (% of surveyed respondents)

Improving fraud analytics

53%

Automated detection accuracy

41%

Improving chargeback dispute process

38%

Streamlining manual review tasks and workflow

35%

Capturing and utilising the right data

33%

Better managing of omnichannel fraud

30%

Creating mobile-specific fraud rules

28%

Dealing with increased cross-border transactions

26%

Outsourcing portions of the review / screening operation

22%

None of these

4%

Improving fraud analytics

53%

Automated detection accuracy

41%

Improving chargeback dispute process

38%

Streamlining manual review tasks and workflow

35%

Capturing and utilising the right data

33%

Better managing of omnichannel fraud

30%

Creating mobile-specific fraud rules

28%

Dealing with increased cross-border transactions

26%

Outsourcing portions of the review / screening operation

22%

None of these

4%

Improving fraud analytics

53%

Automated detection accuracy

41%

Improving chargeback dispute process

38%

Streamlining manual review tasks and workflow

35%

Capturing and utilising the right data

33%

Better managing of omnichannel fraud

30%

Creating mobile-specific fraud rules

28%

Dealing with increased cross-border transactions

26%

Outsourcing portions of the review / screening operation

22%

None of these

4%

Improving fraud analytics

53%

Automated detection accuracy

41%

Improving chargeback dispute process

38%

Streamlining manual review tasks and workflow

35%

Capturing and utilising the right data

33%

Better managing of omnichannel fraud

30%

Creating mobile-specific fraud rules

28%

Dealing with increased cross-border transactions

26%

Outsourcing portions of the review / screening operation

22%

None of these

4%